Privacy Policy

At Brindhavan Treasures, we value the trust you place in us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, submit an inquiry, or interact with our ordering flows.

1. Information We Collect

We operate a direct-to-WhatsApp ordering framework to make buying frictionless. As a result, we collect the minimum personal data necessary to execute your order. This includes:

• Personal Identifiers: Name, WhatsApp phone number, and delivery/postal address shared during chat negotiations.
• Inquiry Details: Information submitted via our website forms (such as product interests and custom requirements).
• Usage Data: Basic technical telemetry and cookies through Google Analytics to understand traffic behavior on our website.

2. How We Use Your Information

We utilize the collected details strictly for local business operations:

• To process, pack, and fulfill your handcrafted food orders.
• To communicate dispatch information, shipping rates, and payment tracking steps.
• To address service queries, bulk orders, or custom hampers.
• To improve website interface speed and performance.

3. Data Sharing & Disclosure

We hold a strong anti-spam philosophy. Brindhavan Treasures does not sell, lease, trade, or share your personal data with third-party advertising companies. Your details are shared solely with verified local delivery/courier partners in Coimbatore to execute shipping.

4. Data Security

We implement industry-standard physical and electronic controls to secure the order data we hold. Since final transactions are conducted over end-to-end encrypted WhatsApp chats and verified Indian payment interfaces (UPI), your bank/card credentials are never stored on our web servers.

5. Cookies Policy

We use essential analytical cookies to capture anonymous page-view patterns. You can choose to configure your browser settings to reject cookies if preferred, though this does not affect your ability to view or order from our menu.

6. Contact Information

If you have questions regarding this Privacy Policy or wish to request the removal/correction of your contact data from our business logs, please reach out to us:

📍 Sri Sakthi Nagar, NagamaNaickenpalayam, Coimbatore
📞 Phone / WhatsApp: +91 76038 99565
✉️ Instagram: @brindhavantreasures